Smarter booking conversations and new learning guides

This week we focused on making the booking chatbot more reliable and consistent for everyone — both your customers and your business. A handful of fixes landed that smooth out some of the rougher edges in the booking flow, and we also added new guides to the dashboard so the WhatsApp coaching links actually take people somewhere useful.

The chatbot understands your customers better

A few frustrating edge cases in the booking flow are now fixed. If a customer messaged in saying "Can I change my booking?" without specifying a new time, the bot was incorrectly telling them their current slot wasn't available — which made no sense. That's sorted. We also fixed a case where searching for a booking with a client name and a specific date would return the wrong result, and improved the fallback suggestions so customers see up to 10 upcoming appointments (sorted chronologically) rather than a seemingly arbitrary five.

On top of that, the bot now properly understands when customers say things like "I'm here" or "I'm downstairs" — those arrival messages were previously being misread as something else. And if someone asks the bot to send a message on their behalf, it now clearly explains that isn't something it can do, rather than doing something unexpected.

New guides for packages and subscriptions

We added two new pages to the dashboard: one explaining how to sell packages, and one covering subscriptions. These were missing, which meant the coaching nudges we send via WhatsApp were pointing to pages that didn't exist. That's fixed — the links now land somewhere genuinely useful.

A gentle nudge for new package buyers

When a customer buys a package for the first time, AllSet now sends them a friendly reminder to book in if they haven't done so within a couple of days. It's a small thing, but it means fewer packages sitting unused and more value for your clients.

We're also working on some improvements to the billing and subscription experience, more on that soon.